Woodbank Surgery

0161 705 1630

Practice charter

What We Will Do For You:

  • All patients will be greeted courteously.
  • We will treat all information confidentially.
  • We are always committed to providing the best possible service.
  • We will always offer treatment and advise we believe is best.
  • We will make every effort to see you promptly.
  • We will try and deal with any problems or complaints swiftly.
  • You have the right to see your medical records.
  • The practice will information patients of available services by means of its leaflet, notice boards and website.
  • The practice adheres to an equal opportunities policy.

What You Can Do For Us:

  • Please treat staff with courtesy and respect.
  • If possible, telephone before 10am if you require a home visit.
  • To speak to a doctor, please telephone during opening hours and leave a message if the doctor is in surgery.
  • Please tell us if you cannot keep your appointment as this appointment can be offered to someone else.
  • Please ask if you are not sure about your treatment.
  • Most delays are due to patient emergencies; please be patient.
  • Please arrive promptly for your appointment. If you arrive more than 10 minutes late we cannot guarantee you will be seen.
  • If you come as an emergency, you may have to wait until booked appointments are seen.
  • Please ring for test results between 14:00 – 16:00.
  • Many illnesses can be prevented through healthy living. Please ask for health advice and leaflets.
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