Woodbank Surgery

Phone lines open 8.00am to 6.30pm

Practice Charter

What We Will Do For You:

  • All patients will be greeted courteously.
  • We will treat all information confidentially.
  • We are always committed to providing the best possible service.
  • We will always offer treatment and advise we believe is best.
  • We will make every effort to see you promptly.
  • We will try and deal with any problems or complaints swiftly.
  • You have the right to see your medical records.
  • The practice will information patients of available services by means of its leaflet, notice boards and website.
  • The practice adheres to an equal opportunities policy.

What You Can Do For Us:

  • Please treat staff with courtesy and respect.
  • If possible, telephone before 09.00am if you require a home visit.
  • To speak to a doctor, please telephone during opening hours and leave a message if the doctor is in surgery.
  • Please tell us if you cannot keep your appointment as this appointment can be offered to someone else.
  • Please ask if you are not sure about your treatment.
  • Most delays are due to patient emergencies; please be patient.
  • Please arrive promptly for your appointment. If you arrive more than 10 minutes late we cannot guarantee you will be seen.
  • If you come as an emergency, you may have to wait until booked appointments are seen.
  • Please ring for test results after 14:00pm.
  • Many illnesses can be prevented through healthy living.

Date published: 22nd April, 2020
Date last updated: 21st January, 2023