Practice Charter

What We Will Do For You:

• All patients will be greeted courteously.
• We will treat all information confidentially.
• We are always committed to providing the best possible service.
• We will always offer treatment and advise we believe is best.
• We will make every effort to see you promptly.
• We will try and deal with any problems or complaints swiftly.
• You have the right to see your medical records.
• The practice will information patients of available services by means of its leaflet, notice boards and website.
• The practice adheres to an equal opportunities policy.

What You Can Do For Us:

• Please treat staff with courtesy and respect.
• If possible, telephone before 09.00am if you require a home visit.
• To speak to a doctor, please telephone during opening hours and leave a message if the doctor is in surgery.
• Please tell us if you cannot keep your appointment as this appointment can be offered to someone else.
• Please ask if you are not sure about your treatment.
• Most delays are due to patient emergencies; please be patient.
• Please arrive promptly for your appointment. If you arrive more than 10 minutes late we cannot guarantee you will be seen.
• If you come as an emergency, you may have to wait until booked appointments are seen.
• Please ring for test results after 14:00pm.
• Many illnesses can be prevented through healthy living.