Woodbank Surgery

0161 705 1630

FRIENDS AND FAMILY TEST RESULTS JUNE 2022

WOODBANK SURGERY

Friends and Family Test

JUNE 2022

“How was your recent experience with your GP surgery?”

Total number of responses

78

Very Good59
Good15
Neither good nor poor2
Poor0
Very Poor1
Don’t Know1

During the month of June, the practice received 78 FFT responses.

94 % of respondents rated our service as Very Good or Good.

Thank you for your feedback!

 

 

WOODBANK SURGERY

Friends and Family Test

JUNE 2022

 

What did our patients say they like about the service we offer at Woodbank?

 

  • “The Nurse put me at ease, explaining what she was doing – se was very kind and professional.”
  • “Seen on time – friendly staff.”
  • “Friendly and made me feel comfortable.”
  • “I always receive great care and the staff are always pleasant.”
  • “Greeted politely and seen on time.”
  • “On time appointment and excellent service.”
  • “Efficient and professional.”
  • “No waiting and a pleasant manner.”
  • “The Doctor made me feel at ease.”
  • “Its nice to be heard and listened to.”
  • “Staff and Doctors are very informative, thoughtful and thorough.”
  • “Friendly reception team, very little waiting, the Doctor put me at ease.”
  • “Always courteous and helpful.”
  • “The Doctor listened to my concerns and dealt with them.”
  • “Always treated with respect and courtesy and given the best possible advice.”
  • “Friendly and helpful receptionists.”
  • “Very friendly and professional.”
  • “Prompt, polite, speedy informative service.”
  • “Every time I have seen a Doctor I have received excellent service.”
  • “The staff are very nice and respectful, and I had an amazing experience.”
  • “Nice, polite people.”
  • “The receptionist was lovely and very helpful.”

 

 

 

 

 

                                                                                   

WOODBANK SURGERY

Friends and Family Test

JUNE 2022

What did our patients say we can do to improve the service we offer at Woodbank?

You said ……

You would like to be fully informed of any clinic delays.

We listened …..

We have placed a board in the waiting room which is regularly updated.

You said ……

You would like more on the day appointments available.

We listened ……

Our GP clinics have now been amended so that half of the slots are available for on the day appointments.