WOODBANK SURGERY
Friends and Family Test
MAY 2022
“How was your recent experience with your GP surgery?”
Total number of responses
67
| Very Good | 43 |
| Good | 19 |
| Neither good nor poor | 2 |
| Poor | 1 |
| Very Poor | 1 |
| Don’t Know | 1 |
During the month of May, the practice received 67 FFT responses.
92 % of respondents rated our service as Very Good or Good.
Thank you for your feedback!
WOODBANK SURGERY
Friends and Family Test
May 2022
What did our patients say they like about the service we offer at Woodbank?
- “I love Woodbank, all the staff are amazing and the doctors are just so lovely.”
- “No waiting time, very caring.”
- “No problems whatsoever, pleasant experience.”
- “Prompt, courteous and pleasant service.”
- “Friendly staff dedicated to their work.”
- “Felt good, well informed.”
- “Friendly, helpful members of staff, dealt with quickly and efficiently.”
- “Willing to help and understanding.”
- “Nurse was very nice and reassuring.”
- “Smooth sign in procedure, clean and welcoming waiting area. Polite efficient and helpful.”
- “I felt calm relaxed and reassured.”
- “Helpful and polite service.”
- “Quick, efficient, pleasant.”
- “Prompt appointment time, the doctor listened to my concerns.”
- “Good experience and friendly staff.”
- “First visit to practice, very efficient and friendly – thank you.”
- “I phoned up and got to see my doctor the same day.”
- “The doctor was very pleasant, listened and reassured me.”
- “The doctor was very helpful and understanding.”
- “Friendly, helpful and knowledgeable.”
- “On time and very polite.”
- “Easy straightforward appointment, clean and peaceful waiting room.”
WOODBANK SURGERY
Friends and Family Test
May 2022
What did our patients say we can do to improve the service we offer at Woodbank?
You said ……
“Appointments were cancelled for blood tests due to the IT issues across the Penine Acute Trust.”
We listened …..
“We have apologised to patients affected by this issue and those affected have been rebooked. The issues meant that we were unable to undertake routine blood tests.”
You said ……
“There was a long wait for an answer on the phone.”
We listened ……
We aim to answer the phones as quickly as possible, however we are aware that during busy periods there can be a delay for patients, we apologise for this and will continue to promote online services to reduce the need for patients to contact the surgery by phone.
